Our contact details
Name: County 2 County DPA Officer
Address: London, United Kingdom
Phone Number: To be announced
The type of personal information we collect
We currently collect and process the following information:
- Personal identifiers, contacts and characteristics. This includes Members Names, Email addresses, Customer financial information, employee data, Website statistics relating to your Business.
How we get the personal information and why we have it
Here at County 2 County, we take Data collection, security and Privacy very seriously. This Policy is reviewed annually to reflect any changes in GDPR or other legislation.
We only collect, store and use personal information for specific purposes as defined below in accordance with GDPR. We use your personal information to support, develop and build our connection with you as our customer. We do not share personal data with 3rd party companies unless required by law and your data will always remain protected.
We use the information that you have given us in order to: –
All the data we gather via our website or through communications with you via email or phone is used to enhance, develop and grow the service we offer to you as a customer and to ensure we can offer you a personalised service. We only use personal data for the following purposes: –
- Processing your membership, order or service correctly
- Developing, enhancing, growing our business. This includes the examination of customer behaviours, measurement of advertisements, products and other services.
- Review of our own internal systems
- Technical management of our own website including Google analytics
- Providing you with information about the services and products we offer
- Updating you with News & Offers from across the UK.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent – Customers signing up to use our Newsletter. You are able to remove your consent at any time. You can do this by contacting firstname.lastname@example.org
(b) We have a contractual obligation – To process Membership
(c) We have a legal obligation – HMRC
How we store your personal information
Your information is securely stored on our website server at https://www.county2county.co.uk. Our servers are held with Krystal Hosting. We also hold data on our secure email servers held with Fast Mail.
We keep your personal information and data for the duration of any membership, including the lifetime of a ‘Listing’ being active on our website. Information required for tax and legal requirements are held for 7 years as required by law.
Who has access to your data?
Our data protection officer is responsible for managing access to the personal data we store. Generally speaking, only the data protection officer and authorised members of staff will access your data.
Some of the services we use will also store a copy of your data. For example, our website provider Krystal Hosting, our email provider Fastmail, and any providers they use to provide their services. If you send your details over a social media platform, that platform may keep a copy of your messages.
We do not sell or give your data to any third parties for their marketing purposes.
Who else might your data be shared with?
We reserve the right to share your personal data with other third parties if required for legal reasons. For example, in the case of an insurance claim, a tax audit, or to prevent fraud.
How can you see what data we store about you?
You have the right to request details on any data we store about you. We can send a copy of your data to the email address you entered when using our services.
Your right to deletion
If you were previously a customer of ours, we might need to hold onto some of your data for tax or insurance reasons. Otherwise we will happily comply with your request as best we can.
How can you opt in or out of our marketing messages?
You can manage your marketing preferences at any time by clicking the link at the bottom of the emails we send, or by getting in touch with us through any other means.
Our website stores cookies on your browser to allow you to place an order with us. Our website’s cookies are temporary and cannot be used to identify individual visitors.
Third parties might also set cookies on your browser. We use Google Analytics to monitor the performance of our website, for example. Third parties have their own cookie policies.
How do you make a complaint about our use of your data?
The Information Commissioners’ Office (ICO). is the authority for data protection in the UK. If you have an unresolvable problem with us and our use of your data, they are who you should contact.